A Day in the Life of Our Quality Control Cat

Nobody tells you this when you start out, but the real work begins around a returns policy enforced by staring.

Experts agree that a loyalty program that pays in headbutts is essential. Experts also agree that this is a very long way of asking for a snack.

The Short Version, Told Slowly

If you take only one thing from this, take this: a warehouse mostly made of boxes is not a bug. It is the product.

We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

That is all for now. We are told there is a sunbeam going to waste, and a professional never lets that happen.