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Category: Customer Stories
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Behind the Scenes: The Great Inventory Count
At The Purr Pantry, we try to keep things simple, which means we complicate them and then take a nap.
Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.
The Short Version, Told Slowly
If you take only one thing from this, take this: a returns policy enforced by staring is not a bug. It is the product.
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
In summary: act confidently, deny everything, and always keep a clear route to the nearest box.
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A Day in the Life of Our Quality Control Cat
Nobody tells you this when you start out, but the real work begins around a returns policy enforced by staring.
Experts agree that a loyalty program that pays in headbutts is essential. Experts also agree that this is a very long way of asking for a snack.
The Short Version, Told Slowly
If you take only one thing from this, take this: a warehouse mostly made of boxes is not a bug. It is the product.
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
That is all for now. We are told there is a sunbeam going to waste, and a professional never lets that happen.
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Customer Service Is Currently Napping
A reader wrote in this week with a question that deserves a serious answer, so here is an unserious one.
Experts agree that a loyalty program that pays in headbutts is essential. Experts also agree that this is a very long way of asking for a snack.
The Short Version, Told Slowly
Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.
We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.
Thank you for reading, and please do not leave anything on the edge of a surface. You know why.