Tag: shipping

  • Announcing Our Loyalty Program (Treats Required)

    Announcing Our Loyalty Program (Treats Required)

    Nobody tells you this when you start out, but the real work begins around a returns policy enforced by staring.

    Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.

    The Short Version, Told Slowly

    If you take only one thing from this, take this: a shipping department located under the couch is not a bug. It is the product.

    We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

    In summary: act confidently, deny everything, and always keep a clear route to the nearest box.

  • How We Choose Our Products (A Cat Sits On Them)

    How We Choose Our Products (A Cat Sits On Them)

    Every client eventually asks us the same thing, and the honest answer is always a long, flat stare.

    Experts agree that a returns policy enforced by staring is essential. Experts also agree that this is a very long way of asking for a snack.

    The Short Version, Told Slowly

    We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

    The old guard prefers a loyalty program that pays in headbutts. The new guard prefers whatever is on the other side of the door.

    In summary: act confidently, deny everything, and always keep a clear route to the nearest box.